Business architecture for the work ahead
An engagement begins with the problem your organization needs to solve. Fannie Austin works with founders and healthcare leaders to examine operations, define responsibilities, and connect brand positioning with the business behind it.
The scope may include workflow maps, standard operating procedures, a positioning guide, or an implementation plan. We agree on the work before it begins.
How we can work together.
Business architecture connects your organization’s operating structure with its public identity. An engagement can focus on one immediate issue or the relationships between several parts of the business.
Business architecture
Map how work moves through the business. Establish decision ownership, document workflows, and plan implementation. Possible deliverables include process maps, operating procedures, and a responsibility model.
Healthcare operations
Connect policy and compliance requirements with operational practice. Examine quality oversight, audit preparation, Medicaid pharmacy benefits workflows, and service-level performance. Define process responsibilities and documentation needs.
Brand architecture and communications
Define the business’s position and the audiences it needs to reach. Develop a positioning and messaging guide, communications priorities, or a public relations plan grounded in the organization’s actual work.
